A clear vision in changing times
Redefining Standards
IOT Contact Centre is one of the fastest growing BPO service providers in Malaysia. We revel in being the first choice of businesses who want to improve business growth by means of call centre outsourcing.
Our business model is based on our ability to accommodate the complex, diverse and changing requirements of our clients, many of whom are industry-leading blue-chip organisations working in regulated industries. We take pains to understand each client’s requirement and customize solutions that exploit each and every opportunity on their behalf.
Vision
To be the leading regional contact centre for both inbound and outbound services.
To be the leading regional contact centre for both inbound and outbound services.
Mission
To provide superior customer service experience and ensuring our people are developed to exceed clients’ expectations.
To provide superior customer service experience and ensuring our people are developed to exceed clients’ expectations.
Goals
To provide best accuracy, individualized account attention, competitive turnaround time and high ethical standards.
To provide best accuracy, individualized account attention, competitive turnaround time and high ethical standards.
Accuracy & Quality Assurance
Fine-tuned accuracy means a happy returning customer. Errors and inaccuracies lose angry customers to your competitors. For us, 90% accuracy isn’t enough. It’s the last 10% that creates exemplary customer service. That’s why our employees are extensively trained to achieve it.
At IOT Contact Centre, we believe in preparing our clients for the future and ensuring their success. Our strong heritage supports us as we look to the future – and our vision is clear. We are a flexible and collaborative agency that can quickly shape customized solutions with agility and hands-on focus and deliver better results faster, without compromising quality.
Our Technology Partners
Below are a few with whom we have established strategic partnerships to offer the best solutions for customer experience and digital transformation.
Below are a few with whom we have established strategic partnerships to offer the best solutions for customer experience and digital transformation.